Analytics & Reports
Eight report types covering every dimension of call center performance, with Chart.js visualizations and CSV export.
PearlPBX2 generates comprehensive call center analytics from the PostgreSQL CDR store and Asterisk queue logs. Reports range from raw call detail records to per-agent performance breakdowns, missed call heat maps, and callback queue statistics. All data-heavy views are rendered with Chart.js, and every report supports CSV export for offline analysis or BI tool ingestion.
Key highlights
8 distinct report types covering calls, queues, agents, and callbacks
Chart.js bar, line, and pie charts rendered server-side with real data
CSV export on every report — no third-party BI tool required
Missed calls by hour heatmap: identify staffing gaps visually
Call duration distribution: spot short abandons vs long productive calls
Queue activity: daily and hourly load patterns for capacity planning
Report types
- CDR Report — full call detail records: caller ID, destination, duration, disposition, recording link
- Agent Performance — calls handled, average handle time, occupancy rate per agent
- Queue Summary — service level, abandon rate, average wait time per queue
- Missed Calls by Hour — heatmap grid showing which hours have highest abandons
- Call Duration Distribution — histogram of call lengths to identify short-abandon vs productive calls
- Daily Queue Activity — line chart of call volume over configurable date range
- Callback Queue Report — callbacks requested, completed, missed, and average response time
- Inbound vs Outbound Summary — split view of call direction totals by day
Chart types
- Line charts for call volume trends over time (Chart.js, responsive)
- Bar charts for agent performance comparison and queue load per day
- Pie/doughnut charts for disposition breakdown (answered, missed, abandoned)
- Heatmap grid for missed calls by day-of-week × hour-of-day
- All charts are interactive: hover tooltips, legend toggles, zoom on desktop
Ready to see it in action?
Request a live demo or explore pricing for hosted and self-hosted options.